ORDER STATUS & TRACKING
When your order is shipped out, we will update a tracking code via email so that you can stay up to date with your order status.
To track an item, go to here and enter your Order ID and the email address you used to place the order. If you can’t find this info or want to learn more about this process, please email us at info@merchemy.com.
SHIPPING & DELIVERY POLICY
• Shipping takes over 30 - 45 days on average during COVID - 19. The longest shipping time is 140 days, counting from the day when you receive tracking info.
• By default, merchemy.com will ship most orders via USPS (extra shipping fee required if the shipping address is in a remote area) if you purchase expedited shipping. If you want to use other couriers for expedited shipping, please leave notes at checkout and contact us to calculate the shipping fee.
• Please do not provide addresses under PO Boxes, military and restricted areas, all naval ports, or Jurong Island. All carriers refuse to ship to these areas.
• If an item is lost or damaged during shipping, we will do everything we can to resolve the situation. In most cases, that means sending a new product to the buyer at no additional cost.
• For all international orders, you will need to pay for all import taxes, duties, and tariffs (if any) according to your country’s governing laws in order to clear customs.