Contact information

We’re always happy to hear from you! Whether you have questions about your order, need support with our products, or simply want to share your feedback — the Merchemy team is here to help.

📧 Email Support

For all inquiries, please contact us at:
merchemycom@gmail.com
Our support team will respond within 24 - 48 business hours (Monday to Friday).

🛒 Order & Product Inquiries

If you’re reaching out about an order, please include:
• Your Order ID
• The email address used for purchase
• A brief description of your issue or request

This helps us assist you more quickly and accurately.

🕒 Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+7)
Saturday & Sunday: Closed

🌍 Mailing Address

Merchemy Studio
30 Tran Huu Duc Street,
Nam Tu Liem District,
Hanoi, Vietnam, 10000

💬 Social Media

Follow us for updates, product launches, and exclusive offers:
• Instagram: @merchemy
• Facebook: Merchemy Official